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BASCOM Cares Brochure(4MB)

BASCOM Cares is a program committed to helping you effectively use your filter for accomplishing instructional goals. It includes many ways to get help when you need it:

New Solution Center @ www.bascom.com/cares

  • Instructional videos organized by products.
  • How To’s—easy to use instructions for commonly used procedures.
  • Did You Know?—a snap shot of new product features.

Online HELP System

  • After logging in, click HELP in the upper, right-hand corner
  • Instant access to helpful instructions for the screen you are viewing.
  • Menu driven access to instructions for all screens.

Emails Announcing New Product Features

  • BASCOM is constantly improving the filter to keep up with the latest challenges.
  • Checkout the BASCOM emails announcing new releases.
  • New features are also posted in the Solution Center.

Annual Checkup

  • A yearly phone call from a member of the Customer Care team to discuss your filter.

Telephone Support

  • For General Questions:
    Contact the Customer Care team by phone (1-631-434-6600, Option 4) or email This email address is being protected from spambots. You need JavaScript enabled to view it. (available M-F, 9:00 AM-4:00 PM EST).

  • For Technical Assistance:
    Contact Technical Support by phone (1-631-434-6600, Option 3) or email This email address is being protected from spambots. You need JavaScript enabled to view it. (available M-F, 9:00 AM-5:00 PM ET).

    Contact Technical Support Using Online Form

 

BASCOM Cares is a program committed to helping you effectively use your filter for accomplishing your instructional goals. It includes:

New Solution Center @ www.bascom.com/cares

·        Instructional videos organized by products.

·        How To’s—easy to use steps for configuring your filter.

·        Information on new product features.

 

Online HELP System

·        After logging in, click HELP in the upper, right-hand corner

·        Instant access to helpful instructions for the screen you are viewing.

·        Menu driven access to instructions for all screens.

 

Emails Announcing New Product Features

·        BASCOM is constantly improving our filter to keep up with the latest challenges.

·        Checkout the BASCOM emails announcing new releases.

·        New features are also posted in the Solution Center.

 

Annual Checkup

·        A yearly phone call from a member of the Customer Care team to discuss your filter.

 

Telephone Support

·        For General Questions:

Contact the Customer Care team by phone (1-631-434-6600, Option 4) or email This email address is being protected from spambots. You need JavaScript enabled to view it.  (available M-F, 9:00 AM-4:00PM EST).

 

·        For Technical Assistance:
Contact Technical Support by phone (1-631-434-6600, Option 3) or email This email address is being protected from spambots. You need JavaScript enabled to view it.  (available M-F, 8:00 AM-6:00PM EST, available to 7PM by scheduling the call beforehand).

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Copyright © 2015 BASCOM Global Internet Services, Inc. BASCOM, BASCOM Global Internet Services, Inc., Anywhere Filter, Anywhere Filter Cloud, Frontera, Patronus, and My Communitas are trademarks or registered trademarks of BASCOM Global Internet Services, Inc. All other products are trademarks or registered trademarks of their respective companies. Certain uses protected under U.S. Pat. No. 5,987,606. All rights reserved.